Refund policy

Last updated: August 6, 2026

Returns & Refunds Policy

This policy describes the voluntary return and refund conditions for purchases from Ventarro Living. It does not limit rights that cannot legally be excluded.

30-day return period

Unless otherwise stated on the applicable product page, eligible products may be returned within 30 days after delivery.

For a standard return, the product must be unused, uninstalled, unaltered and in substantially the condition received, with original parts, accessories, manuals and packaging where reasonably possible.

Starting a return

Before sending a product, email info@ventarroliving.com with the order number, product, reason for return and photographs where relevant.

If approved, we will provide instructions and the appropriate return address. Do not send products to our German business address unless we specifically instruct you to do so. Unauthorized returns may be delayed or rejected where permitted.

Change-of-mind returns

For an eligible return not caused by damage, defect, incorrect supply or another error attributable to us, the customer is responsible for return shipping unless otherwise stated.

Large and freight-shipped products can involve substantial transportation costs. If we arrange the return, the actual cost may be deducted from the refund after the amount is communicated.

Damaged, defective, incomplete or incorrect products

Contact us promptly and provide photographs or video where reasonably requested. Depending on the circumstances, the solution may include replacement parts, repair, replacement, return at our expense or a refund.

Non-returnable products

Unless required otherwise by law, voluntary returns may not be accepted for customized or made-to-order products, materially used or altered products, installed products that cannot reasonably be resold, products missing significant components, gift cards or items clearly marked as final sale before purchase.

Cancellations

Contact us as soon as possible. Orders that have not entered processing or fulfillment may generally be cancelled. Once processing, freight booking or shipment has begun, cancellation might no longer be possible and the standard return process may apply.

Refunds

After an eligible return is received and inspected, approved refunds are issued to the original payment method. Allow up to 10 business days after approval for our processing. Banks and payment providers may require additional time.

Where standard shipping was free, no original standard shipping amount is deducted. Optional expedited, installation, white-glove or other services already performed may be non-refundable where permitted.

Exchanges

Where available, an exchange may be handled as a return of the original product followed by a new order.

Contact

Ventarro Living
Email: info@ventarroliving.com
Website: ventarroliving.com