FAQ

Frequently Asked Questions

Where does Ventarro Living ship?

Ventarro Living currently ships exclusively to customers within the United States.

Certain oversized or freight-delivered products may only be available within the 48 contiguous United States. Any product-specific shipping restrictions will be shown on the product page or during checkout.

We currently do not accept orders for delivery to Europe or other international destinations.

Is shipping free?

We offer free standard shipping on eligible orders within the United States unless otherwise stated on the product page or during checkout.

Oversized, freight, remote-area, or specialty deliveries may be subject to additional charges. Any applicable charges will be disclosed before your order is completed.

How long does delivery take?

Processing and delivery times vary depending on the product, warehouse location, destination, and shipping method.

The estimated delivery timeframe for each product is displayed on the applicable product page whenever available.

Once your order has shipped, you will receive tracking information by email where tracking is available.

Please note that delivery dates are estimates and may occasionally be affected by carrier delays, weather conditions, or other circumstances outside our reasonable control.

Where do your products ship from?

Ventarro Living works with manufacturers, suppliers, warehouses, and fulfillment partners located in different regions.

Depending on the product, your order may ship directly from one of our fulfillment partners to your delivery address.

Ventarro Living remains your point of contact for your purchase, customer service, returns, and eligible refunds.

Can products from the same order arrive separately?

Yes.

If your order contains multiple products, they may be stored at different fulfillment locations and therefore arrive in separate shipments.

Where available, tracking information will be provided for each shipment.

How can I track my order?

Once tracking information becomes available, it will be sent to the email address used when placing your order.

Please allow some time for the carrier's tracking system to update after shipment.

For assistance with an order, contact us at info@ventarroliving.com

How are large or oversized products delivered?

Certain items such as furniture, outdoor structures, appliances, or other oversized products may be delivered by freight carrier.

Unless otherwise stated on the product page, freight delivery may be curbside only.

Some deliveries may require an adult to be present to receive the shipment.

Please review the product page carefully for any product-specific delivery requirements.

Does my purchase include installation?

Installation is included only when explicitly stated on the applicable product page.

Some products may require professional installation, electrical work, plumbing, foundations, permits, or compliance with local building requirements.

Customers are responsible for verifying applicable local installation requirements before purchasing.

What should I do if my order arrives damaged?

Please inspect your shipment as soon as reasonably possible after delivery.

If you notice damage, take photographs of:

the shipping packaging;
the shipping label;
the affected part of the product; and
the complete product.

We will review the issue and determine the appropriate solution, which may include replacement parts, replacement, repair, return, or refund depending on the circumstances.

Can I return my order?

Eligible products may generally be returned within 30 days of delivery, subject to the conditions described in our Returns & Refunds Policy.

Products should generally be unused, uninstalled, and returned with their original components and packaging where reasonably possible.

Certain customized, made-to-order, installed, or final-sale products may not qualify for voluntary returns.

Please review our Returns & Refunds Policy before initiating a return.

Who pays for return shipping?

For ordinary change-of-mind returns, the customer is generally responsible for return shipping unless otherwise stated.

If a product is damaged, defective, incorrectly supplied, or otherwise qualifies for a return due to an error attributable to us, eligible return shipping costs will be covered by Ventarro Living.

Large and freight-shipped products can involve substantial return transportation costs. Any applicable return arrangements will be communicated before the return is finalized.

Can I cancel an order?

Please contact us as soon as possible if you wish to cancel your order.

Orders that have not yet entered processing or fulfillment may generally be cancelled.

Once an order has been processed, transferred to a carrier, or shipped, cancellation may no longer be possible and our standard return procedure may apply.

When will I receive my refund?

Once an eligible returned product has been received and inspected, we will notify you regarding your refund.

Approved refunds are issued to the original payment method.

Please allow up to 10 business days for us to process an ordinary approved return refund. Your bank or payment provider may require additional time before the funds appear in your account.

What currency are prices shown in?

All prices on Ventarro Living are displayed in U.S. dollars (USD) unless otherwise stated.

Applicable sales taxes may be calculated during checkout where required.

Are your products designed for use in the United States?

Products intended to connect to the U.S. electrical system will have their electrical specifications listed on the applicable product page.

Please review voltage, frequency, plug type, installation requirements, dimensions, and other specifications before purchasing.

Never install or operate a product that is incompatible with your electrical system or local requirements.

How can I contact Ventarro Living?

For customer service, order questions, returns, or product inquiries:

Ventarro Living
Email: info@ventarroliving.com
Website: ventarroliving.com

Our team will respond as soon as reasonably possible during business days.