Effective date: August 6, 2026
Last updated: August 6, 2026

Privacy Policy

This Privacy Policy explains how Ventarro Living collects, uses and discloses personal information when you visit ventarroliving.com, place an order, create an account, contact us or otherwise use our services.

1. Controller

Ryan Marin Zambrana
trading as Nexora
Ventarro Living is a brand operated by Nexora
Am Saxhof 5A
47807 Krefeld
Germany

Email: info@ventarroliving.com
Telephone: +49 176 45284067

2. Information we process

Depending on how you interact with the store, we may process contact details, billing and shipping addresses, order and transaction details, account information, customer-service communications, device and browser information, IP address, cookie identifiers, website activity, marketing preferences and fraud-prevention information.

Payment information is processed by payment providers made available at checkout. We generally do not receive or store complete payment-card details.

3. Sources

Information may be obtained directly from you, automatically through the website and cookies, or from service providers and business partners involved in operating the store, processing payments, fulfilling orders, preventing fraud, providing customer service, analytics or advertising where enabled.

4. Purposes and legal bases

We use information to operate the store, process orders and payments, arrange delivery, provide accounts and support, handle returns, prevent fraud, secure and improve the website, comply with legal obligations and provide marketing where permitted.

Where the GDPR applies, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests or consent, depending on the purpose.

5. Shopify and service providers

The store is hosted by Shopify. Information submitted through the store is processed using Shopify's ecommerce infrastructure and may be shared with service providers such as payment processors, warehouses, fulfillment partners, carriers, IT providers, customer-support providers, fraud-prevention providers, professional advisers, analytics providers and advertising partners where enabled.

6. Cookies, analytics and advertising

We use strictly necessary technologies for core store functions. Optional functional, analytics or advertising technologies are used only where enabled and subject to applicable consent or opt-out requirements. You can manage available choices through the Cookie Settings control in the footer.

Certain advertising or analytics activities may be considered a sale, sharing or targeted advertising under some U.S. state laws. Where applicable, use our Your Privacy Choices page or a recognized opt-out preference signal.

7. International processing

Service providers may process information outside Germany or the European Economic Area, including in the United States. Where legally required, recognized transfer safeguards are used.

8. Retention

We retain information only for as long as reasonably necessary for the applicable purpose, legal obligations, accounting, fraud prevention, dispute handling and enforcement of agreements. Information that is no longer required is deleted or anonymized where appropriate.

9. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Residents of certain U.S. states may also have rights regarding sale, sharing or targeted advertising and may have a right to appeal a decision.

Requests can be sent to info@ventarroliving.com. We may need to verify your identity. Exercising an applicable privacy right will not result in unlawful discrimination.

10. Children

The store is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. Purchases must be made by a person legally able to enter the transaction or by an authorized adult.

11. Security

We use reasonable technical and organizational safeguards. No internet transmission or storage system can be guaranteed to be completely secure.

12. Complaints

You may contact us with a privacy complaint. Where applicable, you may also lodge a complaint with the competent data-protection authority or appeal a privacy-request decision as provided by law.

13. Changes

We may update this policy to reflect changes to our services, technology or legal obligations. The current version will be posted on this page with an updated date.

14. Contact

Privacy questions and requests can be sent to info@ventarroliving.com.