Privacy Policy

Effective date: 25.07.26
Last updated: 25.07.26

This Privacy Policy describes how Ventarro Living collects, uses, discloses, and protects personal information when you visit ventarroliving.com, place an order, contact us, create an account, or otherwise interact with us.

1. Controller

The controller responsible for the processing of personal data is:

Ryan Marin Zambrana
trading as Ventarro Living
Am Saxhof 5A
47807,Krefeld
Germany

Email: info@ventarroliving.com

Website: https://ventarroliving.com

2. Information We Collect

Depending on how you interact with our store, we may collect:

Contact information

• name
• billing address
• shipping address
• email address
• telephone number

Order and transaction information

• products ordered
• order value
• payment status
• shipping information
• returns and refunds
• customer service communications

Account information

• login information
• account preferences
• saved addresses
• order history

Payment information

Payments are processed through payment service providers such as Shopify Payments and other payment methods made available at checkout.

We generally do not receive or store complete payment card details ourselves.

Technical information

We and our service providers may collect:

• IP address
• browser type
• device information
• operating system
• cookie identifiers
• pages visited
• interaction with our website
• referral information

Marketing information

Where applicable, we may process:

• marketing preferences
• newsletter subscriptions
• advertising interactions
• campaign attribution information

3. How We Use Personal Information

We process personal information for purposes including:

• processing and fulfilling orders;
• arranging payment, shipping, returns, and refunds;
• maintaining customer accounts;
• communicating with customers;
• providing customer service;
• preventing fraud and abuse;
• maintaining and securing our website;
• complying with tax, accounting, and legal requirements;
• improving our store and services;
• measuring website performance; and
• providing marketing and advertising where legally permitted.

4. Legal Bases Under the GDPR

Where the GDPR applies, we process personal data based on one or more of the following legal bases:

Performance of a contract – Article 6(1)(b) GDPR

For order processing, payment, delivery, customer accounts, returns, and customer service related to a purchase.

Legal obligations – Article 6(1)(c) GDPR

For tax, accounting, fraud-prevention, regulatory, or other legal obligations.

Legitimate interests – Article 6(1)(f) GDPR

For purposes such as securing our website, preventing fraud, operating our business, and improving our services, provided those interests are not overridden by the rights and interests of the individual.

Consent – Article 6(1)(a) GDPR

Where consent is required, including certain marketing or non-essential tracking activities.

Consent may be withdrawn at any time without affecting processing that occurred before withdrawal.

5. Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce infrastructure we use to operate our store, process orders, provide customer accounts, and support related services.

Depending on the service used, Shopify may act as a processor/service provider on our behalf or process certain information for its own purposes.

Information about Shopify's privacy practices can be found through Shopify's Consumer Privacy Policy and privacy portal.

6. Service Providers and Recipients

We may disclose personal information where necessary to:

• Shopify and ecommerce platform providers;
• payment processors;
• warehouses and fulfillment partners;
• shipping and freight carriers;
• customer service providers;
• IT and hosting providers;
• fraud-prevention and security providers;
• professional advisers such as accountants or legal advisers;
• analytics providers;
• advertising partners, where enabled and legally permitted; and
• public authorities where disclosure is legally required.

We disclose only information reasonably necessary for the applicable purpose.

7. International Data Transfers

Because we operate internationally and use global service providers, personal data may be processed outside Germany or the European Economic Area, including in the United States.

Where GDPR transfer requirements apply, we use legally recognized safeguards as applicable, which may include:

• an adequacy decision;
• participation of the recipient in an applicable approved data transfer framework; or
• Standard Contractual Clauses and additional safeguards where required.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including:

• essential site functionality;
• checkout and shopping cart functionality;
• security;
• preferences;
• analytics; and
• advertising, where enabled.

Where legally required, non-essential cookies or comparable technologies are used only after appropriate consent has been obtained.

You may manage available privacy preferences through our Cookie Settings or Your Privacy Choices controls.

The use of non-essential cookies and similar access to a user's device may require prior consent under German law.

9. Advertising and Analytics

We may use advertising or analytics services such as:

• Google Analytics
• Google Ads
• Meta Pixel
• Shopify analytics
• Shopify Network Intelligence

These services may collect information about your interaction with our store.

Where required, these technologies will only operate after consent or will be subject to an applicable opt-out mechanism.

10. Sale, Sharing, and Targeted Advertising

We do not sell personal information for money.

Certain uses of advertising, analytics, or ecommerce technologies may, however, be considered a "sale," "sharing," or use for targeted advertising under some U.S. state privacy laws.

Where applicable, you may opt out through our Your Privacy Choices page, cookie settings, a recognized opt-out preference signal, or by contacting us.

11. U.S. State Privacy Rights

Depending on the state in which you reside and whether the applicable law applies to our business, you may have rights including the right to:

• request access to personal information;
• request correction;
• request deletion;
• obtain a copy of certain information;
• opt out of certain sales, sharing, or targeted advertising;
• limit certain uses of sensitive information; and
• appeal a decision concerning a privacy request.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

Requests may be submitted to info@ventarroliving.com

We may need to verify your identity before completing a request.

California law separately requires commercial websites collecting personally identifiable information from California residents to conspicuously post a privacy policy and disclose certain data practices.

12. Do Not Track and Global Privacy Control

Some browsers offer a "Do Not Track" setting.

Because there is no universal standard for legacy Do Not Track signals, our website may not respond to all such signals.

Where applicable law requires recognition of an opt-out preference signal such as Global Privacy Control, and our technical systems support that signal, we process it in accordance with applicable law.

13. Data Retention

We retain personal information only for as long as reasonably necessary for:

• fulfilling the purpose for which it was collected;
• maintaining our business relationship;
• handling claims or disputes;
• preventing fraud; and
• complying with tax, accounting, and other legal obligations.

Transaction records subject to statutory German retention requirements are kept for the applicable statutory period.

Information that is no longer required will be deleted or anonymized where appropriate.

14. GDPR Rights

Where the GDPR applies, you may have the right to:

• access your personal data;
• correct inaccurate data;
• request deletion;
• restrict processing;
• object to certain processing;
• receive certain data in a portable format;
• withdraw consent; and
• lodge a complaint with a competent data protection supervisory authority.

These rights are subject to the conditions and exceptions provided by applicable law.

15. Children

Our store is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

Purchases may only be made by individuals legally capable of entering into the transaction or by an authorized adult.

16. Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or loss.

No internet transmission or storage system can, however, be guaranteed to be completely secure.

17. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal obligations.

The current version will be published on this page with an updated date.

18. Contact

Privacy questions and requests may be sent to:

Ryan Marin Zambrana
Ventarro Living
47807, Krefeld
Am Saxhof 5A
Germany

Email: info@ventarroliving.com