Shipping Policy

Last updated: [25.07.26]

Thank you for shopping with Ventarro Living. This Shipping Policy explains how orders placed through ventarroliving.com are processed and delivered.

Shipping Area

Ventarro Living currently accepts orders for delivery addresses within the United States only.

Certain oversized, freight, or specialty products may only be available for delivery within the 48 contiguous United States. Any product-specific shipping restrictions will be stated on the applicable product page or during checkout.

We currently do not accept orders for delivery to the European Union, European Economic Area, or other international destinations unless expressly stated otherwise.

Shipping Costs

Standard shipping is free on eligible orders unless otherwise stated on the product page or during checkout.

Certain oversized, freight, remote-area, or specialty deliveries may involve additional charges. Any applicable shipping charges will be disclosed before the order is completed.

Processing and Shipment Times

Estimated processing, dispatch, and delivery times may vary depending on the product, supplier, destination, and shipping method.

The applicable estimated timeframe will be displayed on the product page, during checkout, or communicated in the order confirmation.

If no specific shipment timeframe is provided, we will ship the order within the period required by applicable law.

Delivery estimates are estimates and are not guaranteed arrival dates.

Shipping Delays

If we become aware that we cannot ship an order within the timeframe originally stated, we will notify the customer as soon as reasonably possible.

Where required by applicable law, the customer will be given the option to:

  • agree to the revised shipping timeframe; or
  • cancel the affected order and receive a refund.

Tracking

Where tracking information is available, it will be sent to the email address provided when the order was placed.

Tracking information may take some time to update after a shipment has been handed over to the carrier.

Freight and Oversized Deliveries

Certain Ventarro Living products may be delivered by freight carrier rather than standard parcel service.

Unless specifically stated otherwise, freight delivery may be limited to curbside delivery.

Customers are responsible for ensuring that:

  • the delivery location is accessible to the carrier;
  • the product dimensions are suitable for the intended property and access points;
  • someone is available to accept delivery where required; and
  • any installation requirements, permits, foundations, utilities, or site preparation are completed where applicable.

Additional services such as inside delivery, room-of-choice delivery, assembly, or installation are included only where expressly stated.

Inspection Upon Delivery

Customers should inspect the shipment and packaging as soon as reasonably possible after delivery.

If there is visible shipping damage, please photograph:

  • the packaging;
  • the shipping label;
  • the damaged area; and
  • the complete product.

Contact us promptly at " info@ventarroliving.com "

Noting visible freight damage with the carrier can help us process a claim more quickly. Failure to note damage at delivery does not waive any rights that cannot legally be waived.

Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

Please contact us immediately if an address needs to be corrected.

Once an order has entered fulfillment or has been shipped, we cannot guarantee that the delivery address can be changed.

Additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.

Lost or Missing Shipments

If tracking indicates that an order has been delivered but you cannot locate it, please contact us at " info@ventarroliving.com "

We will work with the carrier and fulfillment partner to investigate the shipment.

Customs and Import Charges

Products may be fulfilled from different warehouses or fulfillment partners.

Any customs duties, import charges, or similar fees for which the customer may be responsible will be disclosed where required and where reasonably known before purchase.

Contact

Questions regarding shipping can be sent to:

Ventarro Living
Email: [SUPPORT EMAIL]
Website: https://ventarroliving.com